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Smart Serve Ontario CertificationThe Alcohol and Gaming Commission of Ontario (AGCO) is pleased to advise that a number of changes have recently been made to the regulations under the Liquor Licence Act (LLA).

 

   Smart Serve

Smart Serve Ontario has made major changes to the Smart Serve Responsible Alcohol Beverage Service Training Program – both in content and appearance. The presentation style and content have been updated to include changes to the Liquor Licence Act and its Regulations. The training addresses challenges faced in today’s environment, with practical tips on how to serve responsibly. These changes have been made by Smart Serve Ontario to enhance the learning experience and provide a safer experience to all those serving and consuming alcohol.

London Training Centre provides this facilitated service training at the lowest cost to more individuals and businesses than any other organization in the London Middlesex region.

To register or get more information
please call: 519 685-4331 Ext: 23

Upcoming Smart Serve Sessions in London, Ontario
  September 3, 2010 - 9am to noon
  September 17, 2010 – 9am to noon
  October 1, 2010 – 9am to noon
  October 15, 2010 – 9am to noon

Training Time: approximately 3 hours

  Individual Cost: $75.00
  Group rates available

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The Smart Serve Training Program has been developed by Smart Serve Ontario, a division of the Hospitality Industry Training Organization of Ontario (HITOO), and endorsed by the Alcohol and Gaming Commission of Ontario (AGCO).

Smart Serve is a technology-based program for responsible beverage alcohol service. It teaches servers to prevent alcohol-related problems, and shows them how to intervene if problems do occur. The course covers such topics as the effects of alcohol, responsible serving techniques, legal issues, and house policies.
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On and after January 1, 2008 all licensees must ensure appropriate staff members successfully complete server training and new employees obtain server training within 60 days after being hired. The requirement to have the appropriate staff members complete server training will apply to all licensees, including those issued licences prior to 1993. Currently, the server training program that has been approved by the Board of the AGCO for these purposes is Smart Serve.

The responsible service of liquor is a primary tenat of the LLA and server training is beneficial for all liquor sales licensees, new and old. Mandatory server training enphasizes the importance of responsible liquor service and creates consistency among all liquor sales licensees. The period for new employees to receive the training has been set at 60 days after they are hired, down from the current standard of 90 days, to ensure employees hired for a specific "busy" season are properly trained in responsible service.

All licence holders will need to ensure that managers, persons involved in the sale or service of liquor and security staff hold, within 60 days after being hired, a certificate demonstrating the successful completion of a server training course approved by the Board of the AGCO
This requirement applies to full-time, part-time, and contract employees, as well as any licensees who are involved in the day-to-day operations of the establishment
This new regulatory provision supplants the standard server training licence conditions that have already been added to the vast majority of liquor sales licences
Stadium licensees, their managers, servers and security staff
Course marshals and employees dispensing liquor from vending carts on golf courses that hold a Golf Course Endorsement
Holders of Caterer's Endorsements and servers and security staff working at catered events
Where ordered by the AGCO (i.e. disciplinary cases)

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Call Now for information or to book training.
519 685-4331 Ext:23

 

 

 

 

 

 

 

 

 

 

 

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